Shipping & Refunds

Delivery Times

  • USA: 5-­8 business days
  • Canada: 6­-12 business days
  • World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order didn't arrive

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at info@zoologeek.net making sure you quote your order number. We'll see what can be done.

Damaged items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!

Wrong size 

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at info@zoologeek.net and we'll let you know what your next steps are.

Notification for EU consumers

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore zoologeek reserves rights to refuse returns at its sole discretion.